TENANT FAQS
FAQS – Frequently Asked Questions
The following are some of the most frequently asked questions by prospective and current tenants. If your question is not answered here, please feel free to reach out to our office by phone at 856.499.3261 or by email at info@lostpropertiesllc.com. We’d love to hear from you!
When renting a Lost Properties property, you can do almost everything online, including finding documents like applications, lease agreements, requesting maintenance, and more. Our staff of professional are happy to help with anything you might need during your tenancy!
When you apply for one of our properties, our online application asks for your residential history, employment status, and proof of income. We also run credit and criminal history checks.
If you’ve seen a property you love and want to call home feel free to call, email or complete any of the contact forms on our website. Be sure to include the address of the property you’re interested in. We’ll take it from there!
If you have any additional questions about the application and leasing process, please feel free to reach out to our office.
Typically we ask for a security deposit equal to one to one and a half times the month’s rent, however, the amount may vary depending upon individual circumstances.
Your rent is payable online through the tenant portal on our website or by personal check (after the initial payment for the first month’s occupancy). Rent is due on the first of each month. If you pay your rent online, you can either set up automatic recurring payments or initiate payment each month yourself. Please make sure that funds are available in your account before initiating your rent payment. Weekends and holidays are not exemptions to the rent payment deadlines. Please make sure that you plan accordingly to avoid late fees!
It depends upon the specific property that you’re interested in. Each of our listings should specify in the listing details whether or not pets are allowed. If pets are allowed, there is a $15 pet application fee per pet and $300 non-refundable pet fee for up to two pets (additional pets require specific approval and additional fees may apply).
The non-refundable pet fee is not credited towards any pet-related damage. Your security deposit is held by Lost Properties in a non-interest bearing escrow account to cover any damage, pet-related or otherwise, and any charges go directly to the property owner to compensate for the damage remediation (or to the contractor doing the repair work).The non-refundable pet fee helps offset the additional work associated with the pets including: the pet application and review of the pet, adding the pet addendum to the lease, additional back-and-forth when coordinating maintenance requests, property inspections, and access to the property when we eventually show it to new tenants, along with the possibility of the worst case scenario that the pet does actually cause some damage and we’re coordinating the repairs, etc.
All pets should be well-behaved and without a history of threatening or nuisance behavior. While we love our tenants’ pets, please keep in mind that having a pet in the property is a revocable privilege, not a right.
We do recommend that you contact an insurance agent to purchase a renter’s insurance policy. Property owners generally carry a standard fire and liability policy, but these policies normally do not cover the contents or possessions of the resident. The reason that insurance companies do not provide this type of coverage is because they are “non-owner” occupied properties. Therefore, it is very important for you to have adequate insurance coverage for your contents. To avoid a loss, acquire renter’s insurance now.
If issues arise at your property, we ask that you submit your maintenance/repair requests online so that we have a written record of all work done. Entering a maintenance request will automatically create a work order in our systems. Maintenance requests are monitored by our office staff and are handled by our licensed vendors.
If you know that you’ll be moving at the end of your current lease, you’ll need to give our office your 60-day notice. (Sixty days is the lease requirement, but if you know your plans well in advance, more notice is always appreciated.) We’ll send you confirmation that we’ve received your notice and recorded it. At move out, you’ll be held responsible for thoroughly cleaning the property (including steam cleaning all carpets), making sure there are working light bulbs in all fixtures and a new HVAC filter in the unit, leaving the landscaping in neat condition if you’re responsible for yard care, and leaving trash in appropriate receptacles. Nail holes in the walls don’t need to be spackled, but wall scuffs requiring touch up paint will be considered beyond normal wear and tear. (A magic eraser can work wonders on these!)
When you’re ready to turn over the property, you should deliver all keys, remotes, access cards, etc. back to Lost Properties. To arrange property turn-over items, please call us at 856.499.3261.
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